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Shipping & Returns

Shipping & Tracking

When receiving and signing for the cargo, you must inspect the cargo carefully to make sure whether it is perfect or not ; you should send letter to us instead of signing for it, if it has any breakage; we will help you to process. But if after receiving and signing for it, you said the product has any question, we are generally irresponsible.

1. If you find the parcel broken when delivery, please open the parcel to check whether items are kept intact. If not, please refuse delivery. When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exchange or fully refund your money according to your request.

2. If you want to return the parcel already signed by you, please email us to get the shipping address where your parcel can be returned to. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.

Shipping Methods

As for the shipping methods, we usually ship your order by USPS, EMS to most major destinations in the world.

Tracking Methods

After your order is dispatched, we will offer you USPS or EMS & website where you can track your order.

Note: (If you can't check it immediately with the tracking No., please wait with patience. Some time is required by Express Company do uploading).

Unsuccessful or Wrong Delivery

For those customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print.

Enquiry for shipping by e-mail

Please name your title with your "Order No." so as we can give you a quick response, many thanks.

Refund Policy

Upon arrival at our warehouse all returned items are inspected. If your item is returned unopened within 30 days of delivery, we will refund the cost of the merchandise minus the original shipping charge and actual return shipping fees.

All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.

Notice:

The real shipping cost are far more expensive than the amount we charge. i.e.. So if returning items, you need undertake the whole delivery cost. You can see our shipping documents for the real and exact shipping cost. Or please visit these sites for freight estimation.

We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

If the item has been opened or shows signs of wear you may be subject to a partial refund and/or charges of both original shipping and return fees. Items returned more than 30 days after delivery may only qualify for refunds of up to 80 percent.

You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.

Order Cancellation

If you want to make an order cancelled, you'd better cancel it before the order has been dispatched. We process all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

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